Superior quality dry cleaning without the hassle of rushing to the cleaners, available 24/7.
How it Works
Frequently Asked Questions
ButlerBox is introducing a new way to dry clean and launder in Los Angeles. We’re placing ButlerBox lockers in residences, offices, gyms, and other convenient locations. At our lockers, you can pick up and drop off your items on your schedule, 24 hours a day, 7 days a week.
HOW DO I USE BUTLERBOX?
It’s easy, we promise:
First time? Use any bag and include your contact information. We’ll return your items in your permanent, free, reusable ButlerBox garment bag.
2. Place Order — use our app or website to place an order.
3. Pick Up — you’ll receive a text and/or email notification with the locker number, and code to retrieve your order.
HOW LONG DOES IT TAKE?
All dry cleaning, laundry, and wash & fold are cleaned and returned back in two days, as long as the order is placed by 9 AM (does not include delicate items, shoes, repair work, etc.).
HOW DO I GET A BUTLERBOX GARMENT BAG?
Your first order will be returned in a protective garment bag barcoded with your information. Please keep this and reuse to drop off future orders. The bag opens from the bottom and closes using the drawstring.
HOW DO I DROP OFF MY FIRST WASH & FOLD ORDER?
On your first wash & fold order, put your items in a plastic bag in a different locker than your dry cleaning order and bag. In the app, let us know the order is for wash & fold, and we will return your order in a blue bag that you can then re-use in future orders.
Your colors will be separated from whites, and we never mix your clothes with another customer’s. We will then clean your order per your preferences, fold your clothes, and match your socks!
DO YOU OFFER MONTHLY WASH & FOLD PLANS
We sure do, and they can save you lots of money! To see our wash & fold plans, click here.
CAN I DROP OFF CLOTHES ON MY HANGERS?
We ask that customers do not drop off clothes with personal hangers. Unfortunately, it is impossible and potentially harmful to the garments to keep hangers with any garments throughout the cleaning process. We will gladly take back any wire hangers for recycling purposes, just include these at the bottom of your ButlerBox bag!
HOW DO I PAY?
Simply save a credit card in your online account profile and it will be securely charged on all future orders. We also email you an itemized receipt with every order so there are no surprises. You must have a credit card on file in order for your order pick-up information to be released.
ARE YOU GREEN?
Yes!! We’ve been doing our part to help the environment since we started. We use GreenEarth, the latest in Eco-Friendly dry cleaning technology. With our ultra-efficient washers and dryers, re-usable laundry bags, a paperless office, and recycling of all packaging and hangers, we consistently strive to reduce our carbon footprint.
HOW DO I TELL YOU MY CLEANING PREFERENCES OR INSTRUCTIONS?
You can input your starch, detergent, and other preferences in your online account profile, and we’ll save them for all future orders. You can also use our app to tell us about tough stains, indicate missing buttons, or any other special instructions. You can also always email us with any special instructions. Do not include paper notes as these often get lost during transit!
WHAT HAPPENS IF I’M GOING OUT OF TOWN?
Not to worry! Simply drop off your items before you go, let us know the date you’ll return, and we’ll have your clothes ready for you when you get back home.
STILL NEED HELP?